Refund Policy
Refunds, exchanges and replacements
- Bangladeshi Events will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event). You must apply for a refund within a reasonable time. Bangladeshi Events does not offer refunds or exchanges as a result of a change in your personal circumstances.
- If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any refund or exchange. Neither Bangladeshi Events nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
- Bangladeshi Events will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Bangladeshi Events may charge a reasonable fee for the replacement of tickets. Bangladeshi Events may not replace tickets where seating is unallocated (general admission tickets).
Variations to performances or events
- The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
Conditions of entry
- Admission to an event is subject to the Seller’s Terms. In particular, the following form part of the Seller’s terms unless otherwise specified:
(a) You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
(b) If you arrive late, you may not be admitted until a suitable break in the event.
(c) You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
(d) You may be required to submit to a search of your person and/or possessions before entering the event.
Authenticity and validity of tickets
- Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Bangladeshi Events or other authorised points of sale.
Resale of tickets & scalping
- Tickets may not, without the prior written consent of Bangladeshi Events and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder may be refused admission. Bangladeshi Events and/or the Seller will take all reasonable steps to notify you of Bangladeshi Events intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.
SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
Collection and delivery of tickets
- You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Bangladeshi Events may change your delivery method to “venue collect” at its discretion.
- Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.
Limitations on number of tickets purchased
- When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Bangladeshi Events at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
Errors
- While Bangladeshi Events takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Bangladeshi Events may cancel an order made as a result of any such error, although in the case of a pricing error Bangladeshi Events will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
For information please email at info@bangladeshievents.com.au